Student Solution

-->

"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

1 University

1 Course

1 Subject

Test 3 Essay Question 3

Test 3 Essay Question 3

Q Answer the essay question. Each of the essay questions should be answered in approximately 1 page, double spaced, size 12 Times Roman font. Please type and submit as an uploaded Word file. This is the same type of submission as your other chapter assignments. Explain the roles that employees play in Total Quality (TQ) implementation. Chapter 14

View Related Questions

Solution Preview

Companies have lost all hope in Total Quality Management (TQM) as a panacea for their issues with quality. The fact that businesses expect TQM to be a fix for their current issues rather than a new way of thinking about how to create value for shareholders, employees, and consumers have contributed to the problem. The TQM philosophy typically has one element that is particularly challenging to control: employee involvement. The success of TQM depends on employee support for the policies and system. This entails establishing the goals, expectations, specifications, and restrictions in explicit terms among leaders and across departments.